FAQ
Frequently Asked Questions (FAQ's)
Welcome to our FAQ page! We understand you might have questions about our cleaning services, and we're here to provide answers. Browse through our FAQ section for comprehensive guidance, solutions and to learn more about how we can ensure a refreshingly clean experience - proven and perfected through years of expertise. London we've got you covered!
A professional cleaning appointment with us will deliver a truly comprehensive service; meaning that prices include everything necessary to complete the tasks to a high standard. Clients can also stipulate their preference or provide their own cleaning products.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Clients are responsible for providing parking for our cleaning team. If you are unable to do so, we can find a parking space close by for the service duration & then add it to your final invoice. Please consider that some locations with heavy parking restrictions can be a challenge when moving equipment.
Yes, we are! To obtain proof of insurance, you can email us at info@bloomecocleaning.co.uk and we’ll send you our current documentation.
Yes, absolutely. A common misconception is that only harsh chemicals can kill bacteria. But actually, many of today’s leading eco cleaning products are every bit as effective.
Yes, it is the safest way to clean. Ordinary cleaning products contain chemicals that pose risks such as burns to the skin and eyes; on the other hand, green cleaning products meet strict standards in safety.
We recommend booking your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. However, we also accept last-minute bookings based on our schedule availability. Feel free to reach out to us to check our current availability.
Yes, absolutely! We understand that our clients have busy schedules, so we strive to accommodate your preferred cleaning time as much as possible. Simply let us know your preferred time slot, and we’ll do our best to schedule your cleaning appointment accordingly.
No, we simply need access and we will handle the rest. If possible, we welcome you back at the end to check our work so that any issues can be addressed instantly.
Yes, please get in touch with us as soon as possible for amendments to your booking. This can a very simple and straightforward process subject to availability & when we are notified. For further information, please see Refunds & Cancellation Policy on our Terms and Conditions page.
Yes, most definitely. We will do our best to keep your cleaning specialist consistent. However, if they are unavailable on your chosen date or time, we will send a fantastic replacement!
Yes, most definitely. We will do our best to keep your cleaning specialist consistent. However, if they are unavailable on your chosen date or time, we will send a fantastic replacement!
There are no time limits on most of our services. We typically charge by the job and NOT per hour depending on the service. A team of cleaners will be assigned and work until the cleaning is completed to the highest standards. Services charged hourly are regular domestic cleaning and block & communal cleaning services.
We offer specialised cleaning services to address specific needs and concerns beyond our standard service list. These include mould removal, cleaning of specific areas and other specialised services for a comprehensive cleaning solution that address your unique requirements.
We recommend booking your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. However, we also accept last-minute bookings based on our schedule availability. Feel free to reach out to us to check our current availability.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Easy, simply use our online form to customise your booking and instantly see prices. We accept card payments via our online booking form. The ‘Payment Method’ section also includes a bank transfer option. Alternatively, kindly ask our friendly advisors for an invoice payment link.
Please call or drop us an email for hourly and flat rates as well as specially tailored packages & pricing.
We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you!
Yes, absolutely. A common misconception is that only harsh chemicals can kill bacteria. But actually, many of today’s leading eco cleaning products are every bit as effective.
Every home or business has unique cleaning needs and preferences. Together, we create personalised appointments including the use of your preferred cleaning methods and products for a cleaning plan that aligns with your preferences, including the use of eco-friendly or hypoallergenic cleaning products, specialised equipment, or specific cleaning techniques.
We send a number of cleaners depending on the size of your property or the size of area to be cleaned. This can range from 2 – 10 or more cleaning specialists for an efficient service.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Yes! You are afforded Free 72 Hours Cleaning Guarantee. In the unlikely event that you are not completely satisfied with the service, we will arrange a re-clean at no additional cost. However, you must let us know within 72 hours of completion of the service.
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What Clients Are Saying...
Results Speak Louder! Discover why customers love our cleaning services through their glowing reviews.
Anthony BellmJust fantastic service, not a stone unturned
Rez_walker_360Fantastic - efficient, professional, immaculate and charming. Got my full deposit back. Would HIGHLY recommend.
yuan LSuper Clean. Super nice👍
Brian DillonWe used Bloom Eco Cleaning for an end of tenancy clean and then a couple of weeks later at our new flat to deal with dust and debris after a renovation. Both times the team was timely, friendly, very efficient and thorough: we couldn’t have been happier.
John NakiakporBeyond satisfied with their service. Very punctual and thorough with their cleaning. Left my home spotless. Their attention to detail and professionalism is second to none. I highly recommend this company for anyone seeking reliable and world class cleaning.
Darren MeadowsWe've had the pleasure of working with Bloom Eco Cleaning for our end-of-tenancy cleaning needs, and it's been an exceptional experience from start to finish. Their team was incredibly responsive, answering all our queries in a timely manner and accommodating our scheduling needs, even on short notice. One staff member who stood out was Renaldo. He was not just punctual but also highly efficient, displaying a level of professionalism that is rare to find. Renaldo was polite and well-dressed, which gave us peace of mind. His attention to detail was remarkable; he ensured that even the hard-to-reach corners were spotless and took extra care in areas like the kitchen and bathroom, leaving every surface cleaned to a high standard. His work ethic and dedication contributed significantly to the property looking and smelling fresh, making it ready for the next tenant. The pricing was competitive, offering great value for the high-quality service provided. There were no hidden costs, and the pricing structure was transparent, which is always a plus. In conclusion, Bloom Eco Cleaning has exceeded our expectations in every way. Their professionalism, quality of work, and competitive pricing, especially the outstanding service provided by Renaldo, make them our 1st choice for end-of-tenancy cleaning. We highly recommend their services to anyone in need of high-quality cleaning solutions.
Eifersucht KimBloom Eco Cleaning is definitely a team I will trust for my next end of tenancy. No doubt about it. Rebecca seems to be serious at the beginning, and yes she is but who cares? Just trust her and she will do the rest. She will always be professional until the end and will always assist you no matter what. On the other hand the cleaning team is just on a different level. They were at the apartment before time, always communicating and paying attention to all details. Showing you what they were about to do, how they did it and why they did it that way, the most efficient way. Even Renaldo did his best to find a cheaper parking spot which is immensely appreciated it. Anyways I can't thank them enough and to Ana as well. Next time for sure!!! All the best for Bloom Eco Cleaning.
SheridanVery thorough and professional cleaning which left my place looking brand new.
Anh NguyenReally great service. Renaldo arrived on time to give the carpets a professional steam clean and the finish exceeded our expectations. He also provided advice on how best to get rid of the scuff marks on the walls, and was courteous and polite throughout. Would highly recommend and we will use their services in the future.
NicoleI cannot recommend Bloom Eco Cleaning enough. Renaldo and Anna were absolutely incredible, kind and professional in their deep cleaning service. They tackled some very grimy bathrooms and living spaces in very quick time, whilst not being disruptive at all. The team at Bloom Eco Cleaning truly leave everything sparkling clean and provide wonderful value. I will be using them many times in the future!